Orlando United Assistance Center
This page contains historical information on resources that were available to those who were directly affected by the Pulse tragedy. Many of these resources are no longer active. If you need assistance, please reach out to the Orlando Resiliency Services (OURS) within The Center.
A partnership between the City of Orlando, Orange County Government and the United Way, the Orlando United Assistance Center (OUAC) serves as a navigation point to assess the needs and provide information, support and resources to those directly affected by the Pulse tragedy.
Culturally-experienced representatives from the Hispanic and LGBT communities will be available.
Everyone impacted by the tragedy will be helped. This center will provide long-term support and assistance to those in need.
To ensure families and individuals are provided the one-on-one support they need, an appointment is recommended.
Appointments
There are TWO WAYS to make your appointment for personalized service.
- Call 407.500.HOPE
- Fill out the intake form
Hours of Operation
Monday - Friday 8 a.m. - 5 p.m.
Location
507 East Michigan Street
Orlando, FL 32806
Corner of Osceola Avenue and East Michigan Street
Fax: 407.245.0389
Resources/Organizations Available
African American Chamber of Commerce
Diversified membership that can assist in any area.
407.420.4870
blackcommerce.org
American Red Cross
Disaster relief, service to armed forces; health and safety programs.
407.894.4141
redcross.org
Aspire Health Partners
Mental health and substance abuse counseling, medication, case management, acute care and some residential services.
407.875.3700 x6622
aspirehealthpartners.com
Caribbean American Chamber of Commerce
Diversified membership that can assist in many areas.
407.900.8137
caccfl.com
Catholic Charities of Central Florida
Legal immigration services.
800.411.0714
cflcc.org
Consulado De Mexico
Support and assistance for Mexican citizens.
407.422.5640
consulmex2.sre.gob.mx/orlando
Custom and Border Protection
Provide guidance regarding requirements for entry into the U.S.
407.240.4462
cbp.gov
Department of Health - Vitals
Five free death certificates to the immediate family of the victims.
407.506.4923
orange.floridahealth.gov
Department of Veterans Affairs/Orlando Vet Center
Crisis counseling, readjustment counseling for veterans and their families.
727.366.3212
orlando.va.gov
FBI Office for Victim Assistance
Identify victims of federal crimes, provide victims with information, assistance and resources. Emergency assistance to injured victims and families.
866.432.4682
pulsevictimassistance@ic.fbi.gov or fbi.gov/orlandovictims
Florida Department of Children & Families
Child protection, adult services, Medicaid, food stamps, TANF, emergency food and child care assistance.
407.770.8777
myflfamilies.com
Florida Department of Economic Opportunity
File for reemployment assistance.
800.204.2418
floridajobs.org
Florida Morticians Association
Counseling for final disposition. Transportation for domestic and international funeral arrangements.
850.224.2139
hayesbrosfunerals.com
Heart of Florida United Way
Comprehensive information and assistance by phone (2-1-1), 24-hour crisis and suicide prevention, information on housing, utilities, food assistance, parenting and elder issues.
407.839.4357
hfuw.org
Hispanic Chamber of Commerce Metro Orlando
Diversified membership that can assist in many areas.
407.428.5870
hccmo.org
Howard Phillips Children's Advocacy Center
Healing Tree; Healthy, Families Orange, Teen Express, Children's Advocacy, Development Center
407.317.7430 x2307
orlandohealth.com
LGBT Chamber of Commerce Metropolitan Business Association
Diversified membership that can assist in many areas.
407.963.4580
mbaorlando.org/sbd
LYNX
Public transportation system for Orange, Osceola and Seminole Counties
407.841.2279
golynx.com
Office of the Attorney General
Victim compensation for payment or reimbursement on behalf of the victim(s), for crime related funeral/burial. Medical/dental treatment and mental health counseling expenses. Compensation for victims who suffered permanent disability, wage loss due to crime related physical injury and loss of support for dependent(s) of a deceased victim who was employed at the time of the crime.
800.226.6667
myfloridalegal.com
Office of U.S. Senator Marco Rubio
Assistance to any individual, group, or business with a concern, complaint, or question of eligibility or benefit as it related to a federal agency.
407.254.2573
rubio.senate.gov
Orange County Bar Association
Connecting victims and families with pro bon (free) legal advice and services.
407.422.4551
orangecountybar.org
Orange County Family Counseling
Assistance and services for Orange County youth ages 6-17 and families experiencing crisis in-home or school.
407.254.9370
orangecountyfl.net
Orange County Family Department
Provides rent and/or utility assistance for Orange County residents who work at one of the businesses that have been closed due to the shooting.
407.836.6514
Orange County Medical Examiner's Office
407.836.9499
orangecountyfl.net
Orange County Tax Collector
Replacement identification for surviving victims. Title and tag transfer for deceased.
407.836.2705
octaxcol.com
Osceola Board of County Commissioners
Emergency lodging in the Kissimmee/Osceola area.
407.709.5230
osceola.org
OUC
Utility assistance for customers in our service area.
407.619.8979
ouc.com
Pet Alliance of Greater Orlando
Pet care and shelter for cats and dogs of the victims. Short term care for animals of those hospitalized.
407.418.0906
petallianceorlando.org
Puerto Rican Chamber of Commerce of Central Florida
Lodging, transportation and translation assistance. Liaison with organization and agencies for the families.
407.730.9959
prchamber.org
Puerto Rico Federal Affairs Administration
General services to victims in Central Florida and Puerto Rico.
407.483.4880
prfaa.pr.gov
Senior Resource Alliance
Resources for respite care, home care, transportation assistance for 18+ and disabled.
407.514.1800
seniorresourcealliance.org
Social Security Administration
Assistance with applications for survivors and disability benefits. Replacement of Social Security Cards.
800.772.1213
socialsecurity.gov
The LGBT Center of Central Florida
Mental health counseling, free HIV and STI testing/counseling.
407.228.8272
thecenterorlando.org
The Salvation Army
Financial assistance (rent, mortgage and utilities), food pantry assistance and clothing vouchers.
407.423.8581
salvationarmy.org
US Citizenship and Immigration Services, Department of Homeland Security
Assistance with immigration benefits including extension of stay, humanitarian parole entry, U Visa and other benefit related issues.
800.375.5283
uscis.gov
Victim Service Center of Central Florida
Free confidential crisis counseling, emotional support, trauma and bereavement support, therapy, support groups and advocacy services (bilingual).
407.254.9415
victimservicecenter.org
Zebra Coalition
Safe space for LGBT youth ages 13-24, youth center, individualized counseling, case management and educational meet ups. Drop-in center, 24-hour youth crisis hotline, short term housing, needs assessment, food/clothing, medical resources, mental health counseling, drug/alcohol counseling, continuing education, employment assistance, transportation, after care/ongoing couseling, intervention - peer support and educational scholarship.
407.228.1446
zebrayouth.org